OEM/ODM & Customization FAQ
Questions specific to OEM, ODM, custom development and compliance.
OEM/ODM Questions
What’s the difference between OEM, ODM and private label?
OEM builds to your custom specification, ODM rebrands our validated reference design, and private label applies your branding to our existing catalog product — see our Private Label OEM Service page for full detail.
Do you support custom firmware and app development?
Yes, our in-house R&D team supports custom firmware and white-labeled companion apps for full OEM programs.
Can you help with CE, FCC and RoHS certification?
Yes, compliance is assessed at quote stage and built into your sample and production timeline — see Safety & Compliance for detail.
How long does custom mold/tooling development take?
New mold or PCB tooling typically adds 15–25 working days to standard sample lead time, detailed on our Production Process page.
Do you sign NDAs before reviewing my product spec?
Yes, we routinely sign NDAs before reviewing proprietary OEM specifications.
What’s included in your standard warranty?
12 months of manufacturing defect coverage from shipment date — see our Warranty Term page for full policy.
Ready to Start an OEM/ODM Project?
Our team will scope your specification and timeline.