OEM Warranty Policy
Standard warranty terms covering manufacturing defects for Pineeon OEM, ODM and private label products.
Warranty terms below cover the manufacturing relationship between Pineeon and the buyer. If you need information on end-consumer after-sales support once products are delivered, visit After-Sales Service.
How It Works
Standard Coverage
12-month manufacturing defect warranty from date of shipment on all standard product lines.
Defect Claims
Buyers submit defect claims with batch/serial reference within the warranty period.
Resolution
Confirmed manufacturing defects are resolved via replacement units or credit against future orders.
Exclusions
Warranty excludes damage from misuse, unauthorized modification or normal wear.
What This Looks Like in Practice
Standard Warranty Period
12 months from shipment date
Extended Warranty
Available on request for select product lines
Claim Response Time
5 business days for initial claim review
Resolution Method
Replacement unit or production credit
Frequently Asked Questions
Does the warranty cover end-consumer returns?
This warranty covers manufacturing defects between Pineeon and the buyer; end-consumer return policies are set by the buyer’s own brand — see After-Sales Service for how we support that relationship.
Can I purchase extended warranty coverage?
Extended warranty terms are available on select product lines — ask your account manager during the quote process.
Start Your OEM/ODM Project
Get a formal quote or discuss your specification with our team.